ANALISIS PENGARUH KUALITAS INFORMASI, KUALITAS SISTEM, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA SOFTWARE ACCURATE DI KOTA SEMARANG

Fajar Sidiq, Daniel Kartika Adhi

Abstract

Accurate is an accounting software used to assist the bookkeeping and financial reporting process in business. This Accurate software is specifically designed to assist small to medium businesses in managing finances, such as purchases, sales, inventory, and tax reports. This study aims to determine the effect of Information Quality, System Quality, and Service Quality on Accurate Software User Satisfaction in Semarang City.
This type of research uses a quantitative approach. The population in this study were Accurate Software users in Semarang City. The sample used was 98 respondents, using purposive sampling with a questionnaire data collection method. The analysis method in this study is multiple linear regression analysis with validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression test, t test, F test and determination coefficient test. Data processing uses SPSS 25 for Windows software.
The results of this study indicate that Information Quality has no significant effect on User Satisfaction of Accounting Information Systems with a significance level of 0.103 > 0.05, while t count 1.646 < t table 1.66123. System Quality has a positive and insignificant effect on User Satisfaction of Accounting Information Systems with a significance level of 0.091 > 0.05, while t count 1.709 > t table 1.66123. Service Quality has a significant positive effect on User Satisfaction of Accounting Information Systems with a significance level of 0.000 < 0.05, while t count 3.798 > t table 1.66123. Information Quality, System Quality, and Service Quality simultaneously have a significant positive effect on User Satisfaction of Accounting Information Systems with a significance level of 0.00 < 0.05, while F count 69.966 > F table 2.70.
Keywords: Information Quality, System Quality, Service Quality, User Satisfaction of Accounting Information Systems

Full Text:

PDF

References

Dandago, K. I., & Rufai, A. S. (2014). INFORMATION TECHNOLOGY AND ACCOUNTING INFORMATION SYSTEM IN THE NIGERIAN BANKING INDUSTRY Asian Economic and Financial Review. Asian Economic and Financial Review, 4(5), 655–670.

http://www.aessweb.com/journals/5002

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9–30.

Dwivedi, Y. K., Wade, M. R., & Schneberger, S. L. (2012). Information systems theory: Explaining and predicting our digital society, vol. 1.

Kotler, P., & Keller, K. L. (2012). Marketing Management: Philip Kotler, Kevin Lane Keller. Pearson.

Mangun Buana, I. B. G. M., & Wirawati, N. G. P. (2018). Influence Quality of Information System, Quality of Information, And Perceived Usefulness On User Accounting Information System Satisfaction. E-Jurnal Akuntansi, 22, 683. https://doi.org/10.24843/eja.2018.v22.i01.p26

Medina, J.-M., Jiménez, A. K., Mora, A., & Ábrego, D. (2014). Training in Accounting Information Systems for Users’ Satisfaction and Decision Making. International Journal of Business and Social Science, 5(7).

Nurjaya, D. (2017). Pengaruh Kualitas Sistem, Informasi, dan Pelayanan terhadap Manfaat Bersih dengan Menggunakan Model DeLone dan McLean. Skripsi Universitas Sanata Dharma.

Rahmawati, D., & Setyo, D. (2015). Pengaruh Kualitas Sistem dan Kualitas Informasi terhadap Kepuasan Pengguna Sistem Informasi Akuntansi. Jurnal Ekonomi Dan Bisnis, 14(1), 47–59. https://stienas-ypb.ac.id/jurnal/index.php/jdeb/article/download/321/305

Ribut Sudarsono, A. (2015). Analisis Pengaruh Kualitas Sistem Informasi Terhadap Kepuasan Pengguna (Studi Empiris pada Pengguna Paket Program Aplikasi Sistem Informasi Akuntansi di Pemda Kabupaten Sragen). Universitas Muhammadiyah Surakarta.

Romney, M., Steinbart, P., Mula, J., McNamara, R., & Tonkin, T. (2012). Accounting Information Systems Australasian Edition. Pearson Higher Education AU.

Rukmiyati, N. M., & Budiartha, I. K. (2020). Pengaruh Kualitas Sistem, Kualitas Informasi Dan Perceived Usefulness Terhadap Kepuasan Pengguna Sistem Informasi Akuntansi. Klabat Accounting Review, 1(2), 1. https://doi.org/10.31154/kar.v1i2.475.1-11

Saleh, T., Darwanis, & Bakar, U. (2012). Meningkatkan Kepuasan Pengguna Software. 1(1), 110–124.

Simkin, M. G., Rose, J. M., & Norman, C. S. (2013). Accounting information systems. (No Title).

Sugiyono, D. (2013). Metode penelitian pendidikan pendekatan kuantitatif, kualitatif dan R&D.

Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2013). Service Marketing. Ed ke-6. Mc Graw Hill, America.

DOI: https://doi.org/10.34152/emba.v3i3.1227

Refbacks

  • There are currently no refbacks.