PENGARUH KONFLIK TERHADAP KINERJA ORGANISASI / PERUSAHAAN

Lies Indriyatni

Abstract

A Conflict is a process began from someone’s assumption to certain person which later on can lead to a problem. The factors that can trigger a conflict can be classified into 3 categories, which are communication, structure and individual. The impact of a conflict on the organization or company performance can be seen according to the kind of the conflict itself. There are two kinds of conflict:

-          Functional Conflicts are All kind of conflict that can support organization or company’s main objective in improving their performance, In other hand

-          Dysfunctional Conflicts are all kind of conflict that may obstruct and block an organization or  a company in improving its performance.

Because of the explanation above, a manager’s duty is on how he can recognize the conflicts so well that he can manage them so the conflict become beneficial for the performance improvement of the company or organization.

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